About the client

SequoiaAT partnered with a leading provider of augmented and mixed reality solutions focused on industrial field operations. The goal was to deliver a platform that is easy for technicians to use and fast to deploy.

Challenge

  • Technicians often face complex issues that need expert input.
  • Phone and email workflows are slow and lead to longer downtime and higher costs.
  • Plants may have bandwidth constraints which impacts remote support.

Solution

Technician app runs on Android devices and was first deployed on RealWear Navigator 615. It supports live video streaming with low latency encoding, voice commands for hands free use, and a modular design that can be ported to other wearables.

Expert console is a web interface where remote experts view live streams, draw annotations that appear on the technician device, and send text or diagrams as needed. The backend is built with Java and tuned for low bandwidth links.

Results

50%+ Faster service resolution
6 months Pilot to production
Real time Expert collaboration
AI ready Transcription and search

Where this delivers value

This approach is relevant for plants and field teams in major U.S. hubs including Houston, Dallas, Detroit, Greenville, Indianapolis, San Diego, Seattle, and Phoenix. Explore related capabilities: Automation, IoT, AI and ML, Digital Transformation.